Refund and Returns Policy

1. General Policy

At newzen, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Items marked as final sale.
• Perishable goods, including food and cosmetics that have been opened.

3. Return Process

3.1. Initiating a Return

To start a return, please contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label (when applicable). You are responsible for packing the item securely and attaching the label. Returns sent without a label or to an incorrect address may be rejected.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item shows signs of use, damage, or missing accessories, we reserve the right to issue a partial refund or deny the return.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. If the desired replacement item is out of stock, we will process a refund instead.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Follow the return instructions precisely to avoid delays.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Newzen Store, 1234 Market Street, Austin, TX 78701, USA