Refund and Returns Policy

1. General Overview

At newzen, we are committed to providing high‑quality products and a satisfactory shopping experience. If you are not completely satisfied with your purchase, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that are damaged, altered, or show signs of use are not eligible for a refund.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Shipping the Return

After approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1. Method of Refund

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Non‑Refundable Items

The following items are not eligible for refunds:

• Gift cards or store credit
• Personalized or custom‑made products
• Products marked as final sale

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability.

6. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the RMA number, and ensuring that returned items are packaged securely to prevent damage during transit.

7. Legal Disclaimer

These policies do not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this Refund and Returns Policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: